Returns Policy

We hope that you will be delighted with your purchase. If however, for some reason you are not satisfied you may return the purchase for a refund or exchange.

Please email us at or call us on 01227 788522 to confirm your intention to return any goods.

Unwanted goods must be accompanied by a proof of purchase from The Elves & the Shoemaker Limited and returned by registered post (at the buyer’s expense) within 14 days from the date of receipt.

Shoes must be in resaleable, unworn condition and in the original packaging. Refunds will be issued less any original postage costs if applicable. Please note all sale items/special offers are non refundable.