Privacy Policy

Use of this website is subject to the following terms and conditions which you are deemed to accept by continuing to browse these pages. If you do not agree to these terms and conditions, please leave this site now.

The Elves & The Shoemaker is owned and operated by The Elves & The Shoemaker Limited, 100 Bridge Street, Wye, Kent, TN25 5EA. Accordingly we do not sell, rent or loan any identifiable information regarding our customers to any third party without your consent.

Any information that you give us is held with the utmost care and security. It will not be used in ways to which you have not consented.

Use Of Information

As a user of our site you will always have control of the data we collect about you. However, there will be areas of the site that will require you to provide certain information for you to be able to use or access them.

We will not collect any information about individuals, except where it is specifically and knowingly provided by them. Examples of such information are: Name; Address; Telephone number; Email address.

Whatever choice you make regarding the receipt of marketing information here will not affect the decision you made regarding more 'traditional' forms of marketing, for example a decision to receive letters from other parts of the group or to take part in targeted offers. If you wish to amend your 'traditional' response please phone 01233 811936.

Site & Content Personalisation

We will use information that you provide about yourself and your preferences to try and provide you with web content which we believe to be relevant and of interest to you.

Marketing Communications

The Elves & The Shoemaker Limited will use your details to keep you informed of special offers or products and services that we feel may be of relevance. We may also use data to tailor promotions to your requirements. Unless you have specifically stated that you would prefer to be contacted by email (by checking the relevant box provided at the point of data capture), all contact will be made by other means.

Analysis

Data collected via the Internet may be used to carry out analysis that will allow us to monitor the success of our service and plan future site content and activity. Data will also be used to allow us to profile our customers to understand their requirements better and to help us improve our service.

How To Opt-out Of Receiving Marketing Communications

Dependent upon your relationship with The Elves & The Shoemaker Limited., or your previous response to our data protection statement, each location where personal data is collected will provide the opportunity for you to opt-out of marketing communications.

If you would prefer to make your opt-out request in writing please send all correspondence to the following address: The Elves & The Shoemaker Limited, 100 Bridge Street, Wye, Kent, TN25 5EA.

You can also opt-out of marketing communications by emailing kate@elvesshoes.co.uk . Please state your email address with the word 'unsubscribe' in the subject header. If you receive marketing communications from us by email, each correspondence will contain instructions as to how you can unsubscribe from receiving future emails.

Your Rights

In addition to the Elves & The Shoemaker Limited safeguards, your personal data is protected in the UK by the Data Protection Act. This provides, amongst other things, that the data we hold about you should be processed lawfully and fairly. It should be accurate, relevant and not excessive. The information should, where necessary, be kept up to date and not retained for longer than is needed. It should be kept securely to prevent unauthorised access by other people. You have the right to see what is held about you and correct any inaccuracies.

Policy changes

Any changes to this policy will be posted here.

Links To External Websites

The Elves & The Shoemaker Limited accepts no responsibility for the content of any site to which a hypertext link from this site exists. Such links are provided for your convenience on an "as is" basis with no warranty, express or implied, for the information provided within them.

Security

The Elves & The Shoemaker Limited treats all the data held with the utmost care and security. Any details you give will remain completely confidential.

Who We Are

In this privacy policy references to “we”, “us” and “our” are to The Elves & The Shoemaker Limited. References to “our Website” or “the Website” are to www.elvesshoes.co.uk.

What Information We Collect And How

The information we collect via the Website may include:

1. Any personal details you knowingly provide us with through forms and our email, such as name, address, telephone number etc.

2. In order to effectively process credit or debit card transactions it may be necessary for the bank or card processing agency to verify your personal details for authorisation outside the European Economic Area (EEA). Such information will not be transferred out of the EEA for any other purpose.

3. Your preferences and use of email updates, recorded by emails we send you (if you select to receive email updates on products and offers).

4. Your IP Address, this is a string of numbers unique to your computer that is recorded by our web server when you request any page or component on the Website. This information is used to monitor your usage of the Website.

5. Data recorded by the Website which allows us to recognise you and your preferred settings, this saves you from re-entering information on return visits to the site. Such data is recorded locally on you computer through the use of cookies. Most browsers can be programmed to reject, or warn you before downloading cookies, information regarding this may be found in your browsers ‘help’ facility.

What We Do With Your Information

Any personal information we collect from this website will be used in accordance with the Data Protection Act 1998 and other applicable laws. The details we collect will be used:

1. To process your order, to provide after sales service (we may pass your details to another organisation to supply/deliver products or services you have purchased and/or to provide after-sales service).

2. In certain cases we may use your email address to send you information on our other products and services. In such a case you will be offered the option to opt in/out before completing your purchase.

We may need to pass the information we collect to other companies for administrative purposes. We may use third parties to carry out certain activities, such as processing and sorting data, monitoring how customers use the Website and issuing our e-mails for us. Third parties will not be allowed to use your personal information for their own purposes.

Your Rights

You have the right to request a copy of any information that we currently hold about you. In order to receive such information please send your contact details including address and payment of £10 to cover administration expenses to the following address: Privacy, The Elves & The Shoemaker Limited, 100 Bridge Street, Wye, Kent, TN25 5EA.

Other Websites

This privacy policy only covers this website. Any other websites which may be linked to by our website are subject to their own policy, which may differ from ours.